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mITSM GmbH (26)

Scrum Master & Product Owner Foundation – English Our Scrum training is based on the current Scrum Guide by Jeff Sutherland and Ken Schwaber. The courses follow the official curriculum of ITEMO, an association of independent experts; our trainer guid...

  • Seminar / Kurs
  • Grundlagen

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Management-Institut Dr. A. Kitzmann GmbH & Co. KG (58)

Understanding conflicts:Perception of conflict, Common sources of conflictDifferent types of conflicts:Analysis of conflict situations, Conflict situations occurring in position of leadership and upper management, Organisational and structural confli...

  • Seminar / Kurs
  • Ohne Einstufung
  • Durchführung garantiert

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Management-Institut Dr. A. Kitzmann GmbH & Co. KG (58)

The basics of successful leadership:What defines successful leadership?, What qualities does a good leader possess?, What are some essential elements of good management?, What responsibilities does a manager have?Management styles: understand and ana...

  • Seminar / Kurs
  • Ohne Einstufung
  • Durchführung garantiert

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Management-Institut Dr. A. Kitzmann GmbH & Co. KG (58)

Understanding negotiations:Phases of negotiations and meetings, Five important aspects for every negotiation, The important differentiation between short- and long-term results, Concepts for negotiations: Harvard Concept, non-directive concept by Car...

  • Seminar / Kurs
  • Ohne Einstufung
  • Durchführung garantiert

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Management-Institut Dr. A. Kitzmann GmbH & Co. KG (58)

Emotional and Interpersonal skillsHow to control my emotions?, How do I distinguish an unfair conversation partner?, 3 strategies of self defense, Express or suppress anger?, Identify personal strengths and weaknesses in conversation, Read intentions...

  • Seminar / Kurs
  • Ohne Einstufung
  • Durchführung garantiert

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mITSM GmbH (26)

ISO 27001 Foundation – English Content In our ISO 27001 Foundation training, you will learn the basics of information security management according to the international standard ISO/IEC 27001. The following content awaits you: Introduction to informa...

  • Seminar / Kurs
  • Grundlagen

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Management-Institut Dr. A. Kitzmann GmbH & Co. KG (58)

Basics of project management:Definition of project management: project plan, Goals of a project: defining, Types of project management, Risk managementStarting a project:Organisation of new projects, Project tasks and criteria, Tasks and responsibili...

  • Seminar / Kurs
  • Ohne Einstufung
  • Durchführung garantiert

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Management-Institut Dr. A. Kitzmann GmbH & Co. KG (58)

Negotiation and ArgumentationPlanning and organization of negotiations in sales, Process of sales negotiations: Welcoming, contact, information, argumentation, pricing, argumentation, closing, Argumentation techniquesUnderstanding and interacting wit...

  • Seminar / Kurs
  • Ohne Einstufung
  • Durchführung garantiert

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Management-Institut Dr. A. Kitzmann GmbH & Co. KG (58)

Creating better presentations:Important visualising presentation tools, Preparation of a convincing presentation, 6 rules for a successful presentation, Presentation structure and content, Body language and self confidencePresenting with confidence:H...

  • Seminar / Kurs
  • Ohne Einstufung
  • Durchführung garantiert