Windows 11 - for support staff

Beschreibung In the seminar, you will learn how to operate Windows 11 efficiently and how to configure it. You will be able to support users when migrating from Windows 10 to Windows 11 and provide support for the maintenance of the running Windows 11 system. Inhalt ""The new Windows 11 interface The revised Windows 11 start menu changes to the taskbar improvements to Windows Explorer new features in Windows settings Using virtual desktops and the task view The snap function for optimized multitasking The Edge browser and its integration Windows Copilot Windows Updates and Service Windows feature releases and cumulative updates managing Windows update rings setting up Windows update for business settings for Windows update optimizing update delivery (delivery optimization) managing UWP apps in Windows differences between UWP apps and classic applications installing apps via the Microsoft Store or MSIX listing and removing UWP apps with PowerShell configuring default installation locations for applications alternative app concepts: click-and-go (Office) and electron-based applications (e.g. Teams) Winget Package Manager how the Winget package manager works installing and updating applications removing programs with Winget managing winget via UnigetUI cloud integration in Windows 11 logging in to Windows with online accounts Entra-ID overview managing OneDrive integration and default storage locations introduction to IPv6 IPv6 basics understanding the IPv6 addressing scheme Link-local addresses and their meaning cooperation between IPv4 and IPv6 managing data carriers setting up hard disks with disk management comparison of MBR and GPT activating bitlocker encryption TPM, UEFI and Secure Boot importance of UEFI for modern systems how secure boot works using TPM to secure the UEFI firmware troubleshooting and system management using Windows troubleshooting Analysing Windows reliability history optimizing the hard disk with Disk Cleanup using the Windows event viewer evaluating Windows system information"" Voraussetzungen Basic knowledge of Windows 10 and basic IT support experience are required. Zielgruppe ""Help Desk employee System administrator Service technician""