SMAX310-2021 - SMAX310 – SMAX 2021.x Essentials for Tenant Administrators - Online Training - English - Webinar von Fast Lane Institute for Knowledge Transfer

• Lesson 1: Course Overview
• Lesson 2: Records Management – Studio Capability
• Lesson 3: Additional Studio Capabilities
• Lesson 4: Service Portal Administration
• Lesson 5: Applications settings, smart analytics settings customization, and routing definitions
• Lesson 6: User Management
• Lesson 7: Data Security Management
• Lesson 8: Package Management

Upon successful completion of this course, you should be able to:

• Describe studio features
• Create a custom field and add it to the record type
• Add a Calculated field
• Custom field onto required forms
• Create a phase and transition rules
• Create Business rules
• Create Notifications and brand it
• Build an Approval Definition
• Import and Export Data
• Import translations
• Configure Custom Action and manage Service Level Targets
• Create a custom Application and Record Type
• Create a List
• Create a Custom Theme and describe the Basic Settings
• Design Category Tiles
• Configure additional display settings
• Manage Portal Feature settings
• Customize Application settings
• Create a Smart Ticket task
• Customize Smart Search Settings
• Create a Routing Definition
• Edit a user record
• Create a contact record
• Create a New User Group
• Create a Role and update Permissions
• Manage Locations
• Create a Category and Sub Category