SMAX300-2021 - SMAX 2021.x Essentials for Service or Process Owners - Online Training - English - Webinar von Fast Lane Institute for Knowledge Transfer

• Lesson 1: Course Overview
• Lesson 2: Service Catalog Management
• Lesson 3: Service Level Management
• Lesson 4: Knowledge Management
• Lesson 5: IT News, Q&A, and Hot Topic Analytics
• Lesson 6: Survey and On-Call Management
• Lesson 7: Idea and Proposal Management
• Lesson 8: Project and Program Management
• Lesson 9: Application Portfolio Management

Upon successful completion of this course, you should be able to:

• Describe the basic architecture of SMAX
• Explore the Service Catalog Management module
• Explain the service catalog relationship with the SACM model
• Create a service catalog category
• Create a service definition
• Create a service offering
• Create a support offering
• Create a human resource offering
• Create a bundle offering
• Add a fulfillment plan
• Create a holiday and work schedule
• Create a service level target set and update target definitions
• Create a support agreement
• Create a service agreement
• Create an Operational Level agreement
• Perform a global search for knowledge
• Create an article model
• Create a knowledge article
• Review, modify and preview a knowledge article
• Publish a knowledge article
• Archive a knowledge article
• Publish an IT News Article
• Moderate questions and answers
• Analyze self-service portal knowledge searches
• Create a support offering from a hot topic user question
• Create a knowledge article from a hot topic support request
• Create a New Survey
• Prepare a survey for execution
• Test the new survey manually and analyze survey data
• Set up on-call schedule management
• Set up an assignment strategy and manage notifications
• Create a new idea
• Create a new business objective and resource type
• Create a new proposal
• Use proposal analytics to analyze proposal data
• Navigate the executive summary dashboard
• Create a project
• Plan a project
• Execute a project
• Create and edit a program
• Create and edit a project portfolio
• Create and edit an application record
• Create and edit a portfolio record
• Create an optimization record
• Review optimization record details
• Create a proposal from an optimization record