Solution-oriented Strategies for Handling Conflicts (English) - Webinar von Berlitz Seminars EMEA

A conflict should be dealt with as quickly and constructively as possible. And to do so, you must be able to not only analyze the causes and effects of the problem, but also assess the conflict behavior of everyone involved. Because only when you understand your own behavior – and that of others – in conflict situations can you put a lasting end to the dispute. In our seminar you will develop effective approaches to resolving conflict, based on your own conflict behavior. Case studies help you to be prepared for future conflicts.

Content: 

• Analyze your own behavior in conflict situations
• Types, causes, and manifestations of conflict
• Appreciative communication in conflict situations

• Learn the principles of solution-oriented conflict management
• Master methods for assessing yourself and others in conflict situations
• Show appreciation in your communication instead of playing the blame game