Service management
The Service Desk
Service requests, incidents, and problems
The Service Catalog
Self-service
Workflows
Service level agreements
Surveys
Reporting
You should be able to perform the following tasks:
presentation, discussion, hands-on exercises
Service management
This course introduces you to the fundamental concepts of managing a Service Desk using IBM Control Desk. Through instructor-led discussion, demonstrations and hands-on labs, you learn how to create and resolve service requests, incidents and problems. You also learn to manage a service catalog, obtain user feedback through surveys, and generate reports.
This course introduces you to the fundamental concepts of managing a Service Desk using IBM Control Desk. Through instructor-led discussion, demonstrations and hands-on labs, you learn how to ...
Mehr Informationen >>This course is designed for anyone who implements or uses IBM Control Desk for Service Desk and Service Catalog functions, or anyone working with Service Requests, Incidents or Problems.
Datum | Uhrzeit | Dauer | Preis | ||
---|---|---|---|---|---|
Webinar | |||||
26.06.2024 - 28.06.2024 | 10:00 - 17:00 Uhr | 1 h | Mehr Informationen > | Jetzt buchen › | |
06.11.2024 - 08.11.2024 | 10:00 - 17:00 Uhr | 18 h | Mehr Informationen > | Jetzt buchen › |
Datum | Uhrzeit | Dauer | Preis | ||
---|---|---|---|---|---|
Webinar | |||||
26.06.2024 - 28.06.2024 | 10:00 - 17:00 Uhr | 1 h | Mehr Informationen > | Jetzt buchen › | |
06.11.2024 - 08.11.2024 | 10:00 - 17:00 Uhr | 18 h | Mehr Informationen > | Jetzt buchen › |