Establishing No-Blame Culture (English) - Webinar von Berlitz Seminars EMEA

In a team, everyone makes mistakes that have minor or major repercussions. The question, however, is how the team lead and members deal with mistakes. If mistakes are not allowed to happen or are penalized, intense pressure and a culture of fear quickly develop within the team. However, teams can also benefit from mistakes if they are seen as an opportunity to work together and actively learn from the error. This helps the group gain experience and communicate with each other as equals. Such a positive, no-blame culture requires courage, a constructive attitude toward mistakes, and letting go of the need to be error-free.

Content:

• Definitions and causes of mistakes
• What is a no-blame culture?
• Positive and negative cultures of handling mistakes
• Error management
• Constructive feedback