ITIL 4 Foundation (English version)

• ITIL Introduction and History:
  • ITIL History
  • ITIL Library
  • The ITIL Service Value System (SVS)
  • Four dimensions of service management
  • Success factors of ITIL
  • Typical errors in the implementation of ITIL
  ITIL 4 Certification Scheme:
  • ITIL 4 Certification Scheme
  • Audit information
  • Learning success
  Key concepts of service management:
  • Service and Service Management
  • Benefit and guarantee
  • Customer, user and sponsor value, risks and costs
  • Organization
  • Result vs. output
  • Service offer service relationship management
  • Performance of services
  • Service consumption
  ITIL Guidelines:
  • Focus on the Value
  • Start where you are
  • Continue with the feedback iteratively
  • Promoting cooperation and visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate
  The four dimensions of service management:
  • Organisations and people
  • information and technology
  • Partners and suppliers
  • Value flows and processes
  The ITIL Service Value System:
  • Opportunity / Demand (Input)
  • Value (Output)
  • Guiding principlesguided tour
  • Service Value Chain
  • Practices
  • Constant improvement
  The service value chain:
  • Planning (Plan)Improve (Improve)
  • Commit (Engage)
  • Design and TransitionDeploy / Develop (Obtain / Build)Delivery and Support
  ITIL management practices:
  • General Management Practices
  • Service management practices
  • Technical management practices
  • Follow-up / preparation for the exam
  • Training method
  • Presentation, lecture, discussion, exercises.

Methode

In this seminar, our trainers will present the course material through lectures and discussions, allowing you to immediately apply and reinforce what youve learned through exercises.

LernzieleEffective IT service management is a critical success factor for modern organizations – especially in times of digital transformation, agile methodologies, and evolving customer expectations. The ITIL 4 Foundation certification equips you with a solid understanding of the globally recognized ITIL 4 framework and its practical application in todays business environments. In our three-day course (21 hours), delivered in English, you will explore the core concepts of ITIL 4 – including the Service Value System (SVS), the four dimensions of service management, guiding principles, and key ITSM practices. This training is available as a live online or on-site course and is delivered by accredited ITIL 4 trainers.  After completing the seminar, you will be fully prepared for the official ITIL 4 Foundation certification exam administered by PeopleCert. With this internationally recognized qualification, you strengthen your professional profile and gain the competence to actively contribute to a service-oriented IT organization.ITIL, PRINCE2 and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.ZielgruppenThis course is designed for business and IT executives, IT managers, IT directors, service managers, process owners, project managers, consultants, trainers, and all professionals involved in IT service management who require ITIL 4 Foundation knowledge.