Conflict Management: Resolving and Preventing Conflicts

As long as there are people, there will be disagreement and conflict, but not every dissent needs to be addressed and settled immediately. However, longer-lasting, underlying tensions can grow into real crises that deplete our power and energy.

During the seminar, participants learn to recognize conflicts, to become active, to address and clarify situations, and to solve problems. In a small group, students can share their specific conflict situations and receive support in reflecting, analyzing, and resolving them. Additionally, the seminar provides participants with the opportunity to prepare and simulate difficult dialogues and negotiations.

Seminar Contents (2 days):

• Conflict Analysis – Definition of conflict, characteristics and signs of conflict, factual and personal level of conflicts, conflict sources and consequences
• System Analysis – Sources of conflicts, structure and dependencies, responsibilities, making use of resources
• Self-Analysis – Emotions, values, attitudes, behavioral patterns, stress tolerance, goals and motives, preferred style of dealing with conflicts
• Conflict Dynamics – Development of conflicts, steps of escalation
• Psychological Games – The Drama Triangle, common games: “Yes…, but”, “Stupid”, “Now I've got you”, etc.
• Preparing Conflict Resolutions – Becoming active, ownership of problems and accountability for solutions, change of perspective, preparing conflict negotiations
• Conflict Resolution – Addressing problems and conflicts, dialogue principles, compromise and consensus, Harvard Principles of negotiation, explicit agreements, apologies
• Conflict Prevention – Control of emotions, adopting a positive basic attitude, recognizing needs and different contexts, showing positive recognition

Trainer: Beatrix Stahlberger (Psychologist / Coach), more than 25 years of training experience.

Language: English

Number of participants: 1-9

Objectives

• How to recognize subtle conflicts
• Analyzing conflicts
• Deciding whether or not to get involved
• Finding the best way to address conflicts
• Solving problems and resolving conflicts
• Preventing problems and conflicts