Conflict Management - Seminar / Kurs von English & Intercultural Communication

During the seminar participants learn to recognize conflicts, to become active, to address and clarify situations and to solve problems. In a small group, students can share their individual conflict situations and receive support in reflecting, analyzing and resolving them. Additionally, the seminar provides participants with the opportunity to prepare and simulate difficult dialogues and negotiations.

Seminar Contents (2 days):

• Conflict Analysis – Definition of conflict, characteristics and signs of conflict, factual and personal level of conflicts, conflict sources and consequences
• System Analysis – Sources for conflicts, structure and dependencies, responsibilities, using resources
• Self-Analysis – Emotions, values, attitudes, behavioural patterns, stress tolerance, goals and motives, preferred style of dealing with conflicts
• Conflict Dynamics – Development of conflicts, steps of escalation
• Psychological Games – The Drama Triangle, common games: “Yes…, but”, “Stupid”, “Now I've got you”, etc.
• Preparing Conflict Resolutions – Becoming active, ownership of problems and accountability for solutions, change of perspective, preparation of conflict negotiations
• Conflict Resolution – Addressing problems and conflicts,  dialogue and blockades of dialogues, compromise and consensus, Harvard Principles of negotiation, contracts and clear agreements, apologies
• Conflict Prevention – Control of emotions, adopting a positive basic attitude,  recognizing needs and different contexts, showing positive recognition

Trainer: Beatrix Stahlberger (Psychologist / Coach)

• How to recognize subtle conflicts
• Analyzing conflicts
• Deciding whether or not to get involved
• Finding the best way to address conflicts
• Solving problems and resolving conflicts 
• Preventing problems and conflicts