Social Competence - Social Skills and Successful Interpersonal Communication (Inhouse) - Inhouse von Cegos Integrata GmbH

• Personality competence: Self-perception and how others perceive us - Perception filters - Channels through which we are perceived - Expanding the personal repertoire of behaviour - Clear and ambiguous messages - Perception-interpretation-emotion: Basis for reactions - Changing the subjective experience: Target physiologies
• Self-management: Positions and attitudes - Paradigms of human interaction - Individual behavioural habits and patterns - Attitudes and their effect on behaviour - Basic suppositions as guiding principles - Self-fulfilling prophecies
• Communicative competence: I-messages - Defusing situations verbally: para-phrasing - Fundamental principles of human communication - Social competence in contact with difficult communication partners - Communication structure in difficult situations - Communication barriers - Communication patterns - Formulating feedback constructively
• Conflict competence: Symptoms and causes of conflict - Dealing with conflicts destructively and constructively - Taking responsibility for yourself - Possibilities that individuals have for change and decision-making in groups - Positive team and leadership behaviour in groups - Strategies to overcome conflict - Practical implementation possibilities for conflict-solving strategies in business situations

Presentation, discussion and exchange of experiences, exercises, video recordings and analyses, role-plays, practical examples from everyday business life of participants.