Moderation (Inhouse) - Inhouse von Cegos Integrata GmbH

• Fundamentals: What does facilitation actually mean? - Facilitation techniques - Using facilitation to increase the efficiency of group work, e.g. projects, workshops, meetings, conferences and congresses - Role of the facilitator - Facilitation timetable
• Facilitation phases: Preparation - Warming-up - Topic orientation - Stock of topics - Dealing with different topics - Action orientation - Determining future action - Close-out
• Facilitation and the use of visuals: The function of visual language - Visualisation instruments and elements used for facilitation - Ensuring outcomes - Avoiding misunderstandings
• The facilitator: Role and tasks - Question techniques - Reflective behaviour and the "meta level" - Systematic use of rhetoric and body language - Boosting motivation with a "dramatic concept" - Reflecting on your own attitudes
• Facilitation problems: Interferences - Dealing with conflict - Roles of subordinates and behaviour of the facilitator - Conflicts as an opportunity
• Applying the facilitation techniques to your daily work: General conditions - Facilitator's dual role as "superior" and "facilitator" - Teams of two facilitators

Presentation, demonstrations, discussion, group work, role play, preparing and doing various practical facilitation exercises; video recordings and analyses where appropriate. Answers to individual questions posed by participants.