This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.
KursinhaltLearners should have a fundamental understanding of customer engagement principles and business operations. An understanding of cloud computing is helpful, but isn't necessary.
KurszielDer Kurs unterstützt die Teilnehmer auf die Vorbereitung zum Examen MB-910, welches für die Zertifizierungen "Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps (CRM)" vorausgesetzt wird.
This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the ...
Mehr Informationen >>Der Kurs unterstützt die Teilnehmer auf die Vorbereitung zum Examen MB-910, welches für die Zertifizierungen "Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps (CRM)" vorausgesetzt wird.
Der Kurs unterstützt die Teilnehmer auf die Vorbereitung zum Examen MB-910, welches für die Zertifizierungen "Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps (CRM)" vorausgeset ...
Mehr Informationen >>People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.
People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to t ...
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