ITIL Foundation (Version 5) - English version (Inhouse)

• Introduction
  • Evolving IT service management
  • About ITIL
  • Key concepts of ITIL: An Introduction
  • Official Book structure
  • The ITIL Car Rental Scena
  The ITIL Four Dimensions of Product and Service Management
  • Introduction
  • Organizations and people
  • Value streams and processes
  • Information and technology
  • Partners and suppliers
  Key concepts of digital product and service management
  • The service economy
  • Service relationships
  The ITIL Product and Service Lifecycle
  • The ITIL Product and Service Lifecycle and lifecycle management activities
  • Discover
  • Design
  • Acquire
  • Build
  • Transition
  • Operate
  • Deliver
  • Support
  The ITIL Value System
  • Introduction to the ITIL Value System
  • The ITIL Guiding Principles
  • Governance
  • Value chain
  • Practises
  • Continual improvement
  Identifying, mapping, and managing value streams
  • Why value streams
  • Value streams of digital organizations
  • Value stream mapping
  • Value stream management
  Next steps
  • Improving organizations
  • Improving professional capabilities
  • Beyond ITIL

Methode

Lecture, discussion, exercises.

Hinweis

Exam Process:

• Face-to-face and online seminars: You can take the certification exam after the seminar. A few days before the seminar starts, you will receive further information on booking an individual online exam appointment (OLP online proctoring) from the responsible examination organization Peoplecert. Detailed instructions on the exam process can be found here: Link to website. For a comprehensive guide to your Online Proctored Exam, please refer to the following: Link for Windows or Link for Mac.

Exam Voucher/Fees:

• The fee for the exam voucher* is EUR 420,00 plus applicable VAT. The exam fee is not included in the seminar price and will be invoiced separately. Please note that prices are subject to change by Peoplecert. Peoplecert trainings can only be booked in conjunction with an exam. With your exam voucher, you can register for the online exam and gain access to your e-book and official training material. Register before the start of the seminar, but at the latest on the 1st day of the seminar at

Exam Type:

• The exam is a multiple-choice exam with 40 questions that must be answered within 60 minutes. Non-native speakers have an additional 15 minutes and can use a dictionary. No other aids are allowed. To obtain the ITIL Foundation (Version 5) certificate, 26 out of 40 exam questions, which is 65%, must be answered correctly. Exam Language: English. The seminar is conducted by accredited ITIL Foundation (Version 5) trainers.

PDUs:

• You can earn PDUs (Professional Development Units) through this seminar. For more information, please refer here.

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ITIL – The Language of GrothITIL Foundation (Version 5) is the official introduction to the new ITIL Version 5 qualification scheme.It was developed for individuals who want to build a structured understanding of modern digital product and service management. In our training course, you will learn the common ITIL language, key concepts and a clear lifecycle that you can use to professionally manage digital products and services.The Foundation training course covers all the fundamental content of ITIL Version 5, including the unified digital product and service lifecycle, value creation, governance, experience and continuous improvement. This will give you the technical foundation for all advanced ITIL Version 5 certifications.With this knowledge, you can continue your development in the three learning paths that build on it: ITIL Practice Manager, ITIL Managing Professional and ITIL Strategic Leader.ITIL, PRINCE2 and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Please note that the seminar language and the documents are in English.ZielgruppenOur ITIL Foundation (Version 5) seminar aims at business and IT executives, IT managers, IT directors, IT managers, service managers, process owners, project managers, consultants, trainers, interested and involved persons in IT service management who need ITIL Foundation (Version 5) knowledge.