A conflict should be dealt with as quickly and constructively as possible. And to do so, you must be able to not only analyze the causes and effects of the problem, but also assess the conflict behavior of everyone involved. Because only when you und...
In the modern workplace, creativity has become an essential key competency. Lasting success will only belong to those who can leverage innovation and creativity and adapt their business practices and products to constantly changing circumstances. Peo...
Customer centricity is an approach that views the value chain from the customer’s perspective, placing the customer – rather than the product or service – at the center of the company’s activities. In our seminar, we show you the different communicat...