ITIL® Introduction and History: ITIL® History, ITIL® Library, The ITIL® Service Value System (SVS), Four dimensions of service management, Success factors of ITIL®, Typical errors in the implementation of ITIL® ITIL®...
ITIL® Introduction and History: ITIL® History, ITIL® Library, The ITIL® Service Value System (SVS), Four dimensions of service management, Success factors of ITIL®, Typical errors in the implementation of ITIL® ITIL®...
Self-management: Identifying one´s own strengths and weaknesses in connection with working style and behaviour - Fun tasks and nerve-wracking tasks - Resource providers and killers - Balance between self-discipline and chaotic creativity Workin...