ITIL® Introduction and History: ITIL® History, ITIL® Library, The ITIL® Service Value System (SVS), Four dimensions of service management, Success factors of ITIL®, Typical errors in the implementation of ITIL® ITIL®...
ITIL® Introduction and History: ITIL® History, ITIL® Library, The ITIL® Service Value System (SVS), Four dimensions of service management, Success factors of ITIL®, Typical errors in the implementation of ITIL® ITIL®...