Online Training - ITIL® 4 Foundation - E-Learning (English)

ITIL® 4 E-Learning – Online Basic

The ITIL® 4 E-Learning by Maxpert is an award-winning online course that prepares you flexibly and self-directedly for the ITIL® 4 Foundation certification (as well as other ITIL® 4 modules). The e-learning course is based on a modern, story-driven learning concept and conveys all relevant content of the ITIL® 4 framework in a practical and engaging way.

Content – What Will You Learn in the Training?

The following topics are covered within the e-learning course:

• IT Service Management in practice
• The ITIL® Service Value System (SVS)
• Core terms, guiding principles, and models of ITIL®
• Concepts for operating IT services and IT infrastructures
• Selected ITIL® practices and processes
• ITIL® certification paths and qualifications
• Preparation for successfully passing the exam to obtain the internationally recognized ITIL® Foundation Certificate in IT Service Management

Learning ObjectivesPurpose of the Training – What Are the Benefits?The “Axle Car Hire” Scenario

When Axle looks back, this development seems almost inevitable. Somehow, he lost focus. Everything was running smoothly—or so he thought. Well, not anymore.

So what now? Burying his head in the sand is not an option. He decides to bring in a partner to tackle the challenges facing Axle Car Hire: Henri Durand, his new CIO. Together, they aim to future-proof the company. How? With ITIL® 4—and your help.

Step into the role of Jake, the Operations Manager of Axle Car Hire, and accompany Henri on his exciting journey. Henri will guide you through the world of ITIL®, introduce you to its concepts, and explore with you how ITIL® practices can be used to rescue Axle Car Hire. Along the way, you will also learn everything you need to successfully pass the ITIL® 4 Foundation exam.

Learning Experience & Academy Membership

You will become a member of the MaxLearning Academy for three months, which includes:

• Fully flexible and self-organized learning based on scientifically proven learning concepts that efficiently support knowledge acquisition
• Learning tailored to your individual learning preferences through a wide variety of learning formats and media types
• Collaborative learning through exchange with your learning group and Maxpert trainers via chats and topic-specific course forums
• Gamified learning through an engaging scenario and a wide range of gamification techniques

Training Structure & Materials

Our scenario-based “ITIL® 4 Foundation Online Basic” training provides a comprehensive understanding of the structure and interrelationships of the ITIL® framework. You will learn:

• The fundamentals of IT Service Management according to ITIL®
• The components of the Service Value System
• The four dimensions of Service Management
• The Service Value Chain
• ITIL® management practices

The ITIL® 4 online training includes scenario-based video chapters with several hours of content. Learning objectives are assessed via an exam simulator based on sample questions from the ITIL® 4 Foundation exam. Additional supporting learning materials such as audio files and white papers are also provided.

Your membership ends automatically after three months.

Target AudienceWho Should Attend This Training?

• IT managers, IT directors, IT consultants, operations managers, managing directors, information managers, solution architects, IT professionals, and business managers
• Anyone interested in gaining a foundational understanding of the ITIL® framework and learning how it can be used to improve quality in IT Service Management organizations
• IT experts who want to explore service improvement opportunities in organizations where ITIL® is already in use