You want your customer say ?I never let you go?? in Leipzig - Seminar / Kurs von Modul Training

DESCRIPTIONRegardless of whether you sell products or services ? learn how to fascinate your customer. This coaching workshop is highly praxis oriented and will focus on service, attitude and sustainability. You will find out possibilities to produce a general paradigm shift in your customer relationship 

TOPICS

• Basics of communication and human beings
• The magic of listening
• Personalities in business talks
• Customers? expectations
• Being aware of different personalities and their specific expectations
• Knowing your customers real expectations and exceeding them
• Powerful mental preparation and helpful thoughts
• Complicated Customers? ?There isn?t anybody out there!

METHODTwo third of the workshop will be coaching and one third training aspects. Specific and individual homework, which everybody will receive at the end of the workshop, will guarantee praxis transfer and sustainability