- Team work:
Fundamentals of working in a team - Competencies - Important reinforcers in team work - Ways of working and ground rules: feedback and interaction - Decision-making processes in teams - Dynamics in the team - Introduction to behavioural typology: What creates behaviour?
- Perceptiveness and communication:
Taking in, processing and passing on information: attention and awareness - Communication axioms: helpful and not very helpful beliefs - Active and empathetic listening - Asking instead of telling - Implemention in aim-oriented conversation
- Dealing with difficult situations in the team:
Identifying and acknowledging conflicts - Typical resolution strategies - Working out individual and appropriate resolution strategies
- Motivation and cooperation:
How is motivation achieved? - Motivation vs. incentive - Cooperation in the team and the organisation
- Goal-directed teamwork:
Planning, achieving, and monitoring goals together
- Facilitation method:
Using the facilitation method, e.g. to define goals in the team - Basic principles of the method - Activating all those affected - From being affected to becoming involved - Techniques: flashcards, clustering, visualisation, decision-making methods etc.
Presentation, discussion, individual and group work, video recordings and analyses.
In this seminar you will learn how to exercise your role as manager with limited disciplinary mechanisms. It introduces you to the benefits of teamwork. You will become familiar with various methods that can be used for working in a team. You will also develop your perceptive faculties with regard to yourself, your team members and to the group process so that you are better equipped to deal with problem situations.
Team leaders, project managers, technical and executive personnel from all corporate divisions.