Professional Communication - Seminar / Kurs von riebeaux Training & Coaching UG

Description 

In our seminar, you will work on your communication skills in an intensive manner, learning how to successfully implement rhetorical techniques and psychological understanding in communicative situations. Additionally, you will learn how to prepare for, structure, and collaboratively master important discussions in a goal-oriented way. We will train you for concrete conversational situations in your everyday work and address your individual needs.

Use our seminar to reflect on your communication style, and learn effective discussion techniques that will make you even more successful in dealing with customers, colleagues, and employees, helping you appear confident even in challenging situations!

Topics 

Communication

• Basics of communication
• Communication models
• I-messages
• Breathing, voice, and articulation
• Compelling communication techniques
• Factual and relational levels

Preparing a Conversation

• Mental preparation and preparing content
• Conversational goals
• Direct and indirect conversation management
• Skill in leading conversations, conversational structure, and conversation management
• Understanding your own communication style
• Recognizing needs and wants
• Representing your own position in an understandable and convincing way

Transaction analysis

• Fundamentals of transaction analysis
• Recognizing your own conversational strengths and weaknesses
• Influencing people in a positive manner

Communication situations

• Strategies for argumentation and persuasion
• Self-awareness and external perceptions
• Reflecting on and analyzing discussions
• Leading conversations in critical situations
• Handling misunderstandings and resistance

Our face-to-face seminars are interactive and modular and follow the neuroscientific findings of brain-based learning.

The participants experience different learning steps with many interactions in which they themselves are involved, work on topics, interact with each other and are accompanied by short, concise input phases from the trainers. In our face-to-face seminars, the participants should learn, experience and do a lot themselves.

Organisational 

How long does the seminar „Professional Communication“ take?

• 2-day intensive training with top-class coach
• daily from 08:30 to 16:30

What is needed for the preparation?

You will receive special training preparation materials two weeks before the training starts. Based on specific questions about your current situation as well as your personal goals and expectations, you can prepare for the training in the best possible way.

The trainer will individually address your industry and your concrete practical situations.

 Which services are included?

• Carry out the seminar
• Seminar documents
• Drinks during the breaks
• Snacks and lunch in the breaks
• Certificate of participation

The aim of the seminar is to teach you how to further develop your communication skills and how to use them in conversations. Furthermore, that you conduct conversations more professionally.

Professional staff, managers, and employees who want to optimize their conversational skills.