Professional Communication - Seminar / Kurs von riebeaux Training & Coaching UG

Description 

In our seminar, you will work on your communication skills in an intensive manner, learning how to successfully implement rhetorical techniques and psychological understanding in communicative situations. Additionally, you will learn how to prepare for, structure, and collaboratively master important discussions in a goal-oriented way. We will train you for concrete conversational situations in your everyday work and address your individual needs.

Use our seminar to reflect on your communication style, and learn effective discussion techniques that will make you even more successful in dealing with customers, colleagues, and employees, helping you appear confident even in challenging situations!

Topics 

Communication

• Basics of communication
• Communication models
• I-messages
• Breathing, voice, and articulation
• Compelling communication techniques
• Factual and relational levels

Preparing a Conversation

• Mental preparation and preparing content
• Conversational goals
• Direct and indirect conversation management
• Skill in leading conversations, conversational structure, and conversation management
• Understanding your own communication style
• Recognizing needs and wants
• Representing your own position in an understandable and convincing way

Transaction analysis

• Fundamentals of transaction analysis
• Recognizing your own conversational strengths and weaknesses
• Influencing people in a positive manner

Communication situations

• Strategies for argumentation and persuasion
• Self-awareness and external perceptions
• Reflecting on and analyzing discussions
• Leading conversations in critical situations
• Handling misunderstandings and resistance

How do we proceed methodically?

Our classroom seminar "Professional communication" is interactive and modular and follows the neuroscientific findings of brain-based learning. You will experience different learning steps with many interactions in which you yourself are intensively involved. In addition, we develop topics, interact with each other and are accompanied by short concise input phases from the trainers. Experiential and experiential orientation are the focus of our face-to-face seminars:

• Interactive practical exercises
• Crisp inputs by trainers
• Individual and group work
• Discussions
• Application to everyday situations of the participants
• Exchange of experience with best practice examples

Organisational 

• You will receive special training preparation materials two weeks before the training starts. Based on specific questions about your current situation as well as your personal goals and expectations, you can prepare for the training in the best possible way.
• The minimum number of participants is 3 and the maximum number of participants is 8.
• The seminar has a duration of 2 days.
• The seminar starts daily at 08:30 am and end at 04:00 pm.
• The seminar price includes the seminar execution with an experienced trainer, seminar documents (analog / digital), drinks and snacks during the breaks, snacks, lunch and the certificate.