Professional Communication - Seminar / Kurs von riebeaux Training & Coaching UG

In our seminar, you will work on your communication skills in an intensive manner, learning how to successfully implement rhetorical techniques and psychological understanding in communicative situations. Additionally, you will learn how to prepare for, structure, and collaboratively master important discussions in a goal-oriented way. We will train you for concrete conversational situations in your everyday work and address your individual needs. Use our seminar to reflect on your communication style, and learn effective discussion techniques that will make you even more successful in dealing with customers, colleagues, and employees, helping you appear confident even in challenging situations!

• Basics of communication
• Communication models
• Factual and relational levels
• Conversational goals
• Mental preparation and preparing content
• Direct and indirect conversation management
• Skill in leading conversations, conversational structure, and conversation management
• Compelling communication techniques
• Recognizing needs and wants
• Representing your own position in an understandable and convincing way
• I-messages
• Fundamentals of transaction analysis
• Recognizing your own conversational strengths and weaknesses
• Influencing people in a positive manner
• Understanding your own communicative style
• Breathing, voice, and articulation
• Self-awareness and external perceptions
• Leading conversations in critical situations
• Reflecting on and analyzing discussions
• Strategies for argumentation and persuasion
• Handling misunderstandings and resistance

Professional staff, managers, and employees who want to optimize their conversational skills.