Preventing and Solving Conflicts Constructively - Seminar / Kurs von Haufe Akademie GmbH & Co. KG


Achieving your goals

  • Making all parts involved aware that conflict can be regarded as a chance.
  • Model of conflict management.
  • Phases of conflict development.
  • Recognizing and assessing conflict.
  • Managing conflict.
  • Resolving conflict constructively.
  • Preventing conflict by recognizing signals and changes.

  • How effective conflict management encourages teamwork and achieving its goals.
  • Inspiring your team and colleagues to see the advantages of open and honest communication.
  • Building healthy communicative relationships through trust and competence.

Group-dynamic processes

  • Importance of group-dynamic processes when working with or in teams and groups.
  • Group-dynamic model by Tuckmann (norming, storming, forming, performing) and how to put it into practice in order to avoid conflict.

Communicative skills

  • Strategies of ”active listening” to clarify needs.

  • Non-violent communication (Marshall Rosenberg) with concrete advice on how to adjust your choice of words.

  • Giving and receiving feedback.

Working in international contexts

  • ”Ethnocentrism” as a source of conflict.
  • Increasing the intercultural competence by developing an awareness for different culturally-based parameters.


You will be able to

  • develop your own positive attitude to conflict,
  • develop your individual communication style,
  • develop an approach to solution-oriented improvements whenever conflict occurs,
  • help your team address and overcome conflict and foster relationships within your team,
  • develop an empathetic communication style within your team,
  • increase the motivation, communication and performance of your team,
  • increase cultural awareness and skills required to lead international teams,
  • improve your ability to recognize potential conflict before it arises.


Group leaders, project owners, executives or team members working with/in international teams that use English as their means of communication. You are interested in getting practical advice on how to resolve conflict effectively.

Termine und Orte

Datum Uhrzeit Preis
Hamburg, DE
16.03.2021 - 17.03.2021 09:30 - 17:30 Uhr Jetzt buchen ›

SG-Seminar-Nr.: 5456069

Anbieter-Seminar-Nr.: 61116480


  • 16.03.2021 - 17.03.2021

    Hamburg, DE

Preise inkl. MwSt. Es können Gebühren anfallen. Für eine exakte Preisauskunft wählen Sie bitte einen Termin aus.

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Datum Uhrzeit Preis
Hamburg, DE
16.03.2021 - 17.03.2021 09:30 - 17:30 Uhr Jetzt buchen ›