- Introduction (Definitions, alignment, provider management & the outsourcing life cycle)
- Basic conditions (Customer and service orientation, standardisation, sourcing strategy / goals, provider categorisation, outsourcingcontract, successful service transition)
- Integration into the organisational structure (Task overview, role / responsibility assignment, various options for organisational integration, interfaces to other teams)
- Required personnel & skills (e.g. qualifications, competencies, risks & success factors)
- Relevant processes (Processes & interfaces to be considered, process design & implementation)
- Tools (Necessarytools& interfaces for service operations and provider control, RPA)
- Governance (Evaluation of providers, review of the sourcing strategy, relationship management / committees / meetings.risk, knowledge and compliance management)
- Operations (Reporting & performance management, operations management: serviceintegration & monitoring, finance management: managing invoices & budgets)
- Changes (Handling of changes, claim management, integration of change projects into internal project portfolio management, changing the provider)
- Continual Improvement (Improvement process, innovation management, SPICE for provider management)
You may want to consider our in-house training option!