IT Provider Management Fundamentals - Seminar / Kurs von amendos gmbh

Training course language: ENGLISH


  • Introduction (Definitions, alignment, provider management & the outsourcing life cycle)
  • Basic conditions (Customer and service orientation, standardisation, sourcing strategy / goals, provider categorisation, outsourcingcontract, successful service transition)
  • Integration into the organisational structure (Task overview, role / responsibility assignment, various options for organisational integration, interfaces to other teams)
  • Required personnel & skills (e.g. qualifications, competencies, risks & success factors)
  • Relevant processes (Processes & interfaces to be considered, process design & implementation)
  • Tools (Necessarytools& interfaces for service operations and provider control, RPA)
  • Governance (Evaluation of providers, review of the sourcing strategy, relationship management / committees / meetings.risk, knowledge and compliance management)
  • Operations (Reporting & performance management, operations management: serviceintegration & monitoring, finance management: managing invoices & budgets)  
  • Changes (Handling of changes, claim management, integration of change projects into internal project portfolio management, changing the provider)
  • Continual Improvement (Improvement process, innovation management, SPICE for provider management)


You may want to consider our in-house training option!


Your benefits ...

you will get

  • an overview of all relevant tasks,
  • insights into options of organisational integration,
  • tips for an efficient provider management, especially in multi-provider environments,

… you will learn

  • which 9 dimensions have to be taken into account when building up an efficient provider management,
  • which basic conditions, methods and organisation are necessary for a successful cooperation,
  • how to design them efficiently - how to avoid friction losses and how to achieve your goals.




  • IT Managers, IT Service Managers, IT Operations Managers, IT Service Providers
  • Employees involved in IT outsourcing projects


SG-Seminar-Nr.: 5322438

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