IBM TP352G - IBM Control Desk 7.6.0.2 Fundamentals - Seminar / Kurs von Integrata Cegos GmbH

Inhalte

  • Overview
  • Implementation
  • Basic configuration
  • Service Request Management
  • IT Asset Management
  • Configuration, Change, and Release Management

 

Objectives:

After you complete this course, you can perform the following tasks:
  • Describe the features of IBM Control Desk
  • Explain the architecture
  • List the primary installation Scenarios
  • Perform the initial configuration
  • Explain the processes managed by IBM Control Desk
Methode

presentation, discussion, hands-on exercises, demonstrations on the system.

Lernziele

This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.

Zielgruppen

This course is suitable for all roles, including installers, administrators, and service desk agents.

SG-Seminar-Nr.: 5279291

Anbieter-Seminar-Nr.: 36264

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