Communicating successfully - Seminar / Kurs von Modul Training

DESCRIPTIONCommunicating is more than just speaking or hearing and happens even without any words or sounds. It is about saying and listening, observing and perceiving.In this course you will learn about communication models and how to apply them to your communication style. You will get an understanding of the roots of misunderstandings and learn how to avoid them.

CONTENTS

• Communication models
• Active listening
• Leading by asking
• Transaction analysis
• I-message instead of You-messages
• Communicating in person and on the phone
• Basic bodylanguage
• How you see yourself and how others see you
• Preparing, Leading, Closing of conversations

METHODSTheory input, discussions, self-reflection, individual and group work, workingwith the participants? questions and cases