English for Secretaries / Bürokommunikation - Susanna Haut Seminar

• Emails: Formal vs informal emails, punctuation, opening and closing correctly, language for general Business Emails

• Telephone: Answering the phone, taking and leaving messages, transferring calls, interrupting, ending a call, small talk on the phone, coping with difficult speakers, problems on the phone, planning a call, making appointments, numbers and international telephone alphabet, roleplays

Die Trainerin: Susanna Haut

Englisch

Business Englisch

Seminar-Inhalte

• Small Talk: Greetings, introductions, social conversations, developing a conversation, cultural differences, looking after visitors, talking at dinner

• Travel arrangements – reservations and confirmations

• Meetings and appointments (arrangements, agenda, writing minutes)

• Making appointments and organisational topics